Frequently Asked Questions of iMyFone iTransor

1. How to register iMyFone iTransor?

When you run the program on your computer, a pop-up will appear and you can just click "Register" button and then fill in the license information you received. After that, just click "Register" and the program will be registered successfully.

You can also click the menu button in the upper right corner, and then click "Register" to fill in your license information.

2. What is the difference between iMyFone D-Port and iMyFone iTransor?

iMyFone D-Port can back up iOS devices completely or selectively, export data from iOS devices/iTunes backups/iCloud backups/backups made by iMyFone D-Port. iMyFone iTransor can do what iMyFone D-Port can do. Besides, it can selectively restore iOS devices from iTunes backups, iCloud backups, and the backups made by iMyFone iTransor.

3. I have purchased iMyFone D-Port, How can I upgrade it to iMyFone iTransor?

If you have purchased and registered iMyFone D-Port, you will see a pop-up on iMyFone D-Port which shows the main features of iMyFone D-Port and iMyFone iTransor. Just click "Upgrade to Pro" and then you will get to upgrade page on which you can download the free trial of iTransor and pay for the price difference between D-Port and iTransor. Our system will automatically send the license info for iMyFone iTransor after the payment and then you can register it.

4. When I upgraded iMyFone D-Port to its pro version, I got the page of iMyFone iTransor. Why is that? Is iTransor related to D-Port?

iMyFone iTransor is renamed from iMyFone D-Port Pro which is the pro version of iMyFone D-Port. We have changed its name recently and that’s why it looks like they have no relationship. But don’t you worry, iTransor owns more functions but the price stays the same with iMyFone D-Port Pro. We will change the name of iMyFone D-Port in the future updates to keep them in same style.

5. I'm using the free trial version of iMyFone D-Port, how can I upgrade it to iMyFone iTransor?

If you are using the free trial version of iMyFone D-Port, you will see pop-up on iMyFone D-Port which shows the main features of the free trial, iMyFone D-Port, and iMyFone iTransor. If you decide to upgrade to iTransor, just click "Buy Now" which is in the bottom line of the column of iTransor and then you will get to the upgrade page on which you can download the free trial of iTransor and pay for it. Our system will send the license info for iMyFone iTransor after the payment and then you can register the free trial of iTransor with the license information.

6. Can I use the license of iMyFone D-Port on iMyFone iTransor?

No, the license of iMyFone D-Port cannot be used on iMyFone iTransor. In like manner, the license of iMyFone iTransor cannot be used on iMyFone D-Port.

7. Can I downgrade iMyFone iTransor to iMyFone D-Port?

No, you cannot downgrade iMyFone iTransor to iMyFone D-Port on the program. They are two different programs. If you think iMyFone D-Port is better for you, you will have to download it separately. The license for iMyFone iTransor cannot be downgraded, either.

8. Can I choose where to save the exported data and backup files?

Yes, you can. Just click the gear icon in the upper right corner and then select the path of exported data and backup files.

select paths of exported data and backup files 1

select paths of exported data and backup files 2

9. Where can I find the exported data and backup files on my computer?

The default path of exported data on Windows computer is: C:Users/Your User Name/Documents/iMyFone iTransor. The default path of backup files on Windows computer is: C:Users/Admin. If you have set up the paths by yourself, then you can check the exported data and backup files from the paths you selected. You can view the paths by clicking the gear icon in the upper right corner.

10. Why the size of iCloud backup showed in the iCloud backup list on iTransor is not same with the size showed on my device?

iTransor has its own method for computing the iCloud backup size and the size might be slightly different with the actual size of the iCloud backup on your device. But don’t worry, iTransor will download all the data in the backup and the size of downloaded iCloud backup will be the same with what on your device.

11. I found that the quantity of some data on preview window is more than the quantity showed on my device after restore. Why is that?

Some data cannot be showed due to Apple’s restriction if the iOS version on your device is not same with the iOS version of your backup. This situation just happens randomly, no matter when you restore with iTransor or iTunes. It does need more time to break Apple’s restriction, but we are still working on this.

12. I just cannot restart the program after I close it. What should I do?

Sometimes, a few components of iTransor might still be running after you close the product, so you cannot restart it immediately. You can go to Task Manager to find the program of iTransor and end the task. Then you will be able to start iTransor again.

13. I found that the program cannot find the voice memos on my device after backing up it, no matter I viewed the backup from the feature ‘Export from Device & Backup’ or from ‘Restore Backup to device’. What should I do?

14. Can I restore encrypted iTunes backups with iTransor?

For now, iTransor cannot restore encrypted iTunes backups due to Apple’s restriction. We are working on this for now but it does need time to overcome the difficulty.